Medical Services

Community Paramedicine & Mobile Health Services

As Oregon’s largest provider of Community Paramedicine and Mobile Integrated Health (MIH) services, Metro West Ambulance is proud to deliver high-quality, customized care beyond the walls of a traditional hospital. With over a decade of experience, we’ve partnered with the region’s leading health systems and a nationally recognized virtual hospital provider to create innovative, patient-centered solutions that meet individuals where they are.

Our mobile health services include:

• Post-discharge follow-up care

• Virtual hospital support

• Chronic disease management

• Low-acuity patient evaluations

• Surgical and urgent care follow-up

• Longitudinal care planning focused on overall wellness

Virtual Hospital and In-Home Care

In collaboration with virtual hospital teams, our Mobile Health Paramedics are trained to evaluate, triage, and treat patients in their homes with the same level of care you’d expect in a hospital setting. This includes conducting physical assessments, reviewing medical history, monitoring symptoms, and coordinating directly with physicians and nurses to ensure timely and appropriate care.

On-scene capabilities may include:

• i-STAT point-of-care lab testing

• IV placement, maintenance, and blood draws (including blood cultures)

• Foley and straight catheter placement

• Administration of advanced medications, including antibiotics and cardiac medications

• 12-lead ECG monitoring

• Wound care and evaluation

• Health screenings, vital sign monitoring, and safety assessments

Our programs are designed to reduce unnecessary hospital readmissions and emergency department visits, while improving outcomes and patient satisfaction. By offering flexible, compassionate, and clinically advanced care at home, we help patients recover safely – and stay well – where they’re most comfortable.

Metro MedCALL – Onsite Medical Care for the Workplace

Smart Solutions for Workforce Health & Safety

Metro MedCALL is a specialized service from Metro West Ambulance. Since 2013, Metro MedCALL has delivered 24/7/365 onsite medical support for organizations seeking efficient, cost-effective care for employees who are ill or injured but do not require ambulance transport or emergency room care.

A Smarter Way to Respond to Workplace Injuries

Our innovative model is built on two core principles:

• Provide timely, appropriate medical care at the workplace

• Help employers control the rising costs of employee healthcare

When you partner with Metro MedCALL, trained and experienced Emergency Medical Technicians (EMTs) are dispatched directly to your job site to deliver professional, compassionate care tailored to your workplace environment.

Our Onsite Medical Services Include:

• First aid treatment following evidence-based best practices

• Assessment and stabilization of non-emergent injuries and illnesses

• Specialized non-emergency EMT transport, if needed

Workplace Drug & Alcohol Testing Services

Maintaining a healthy and compliant workforce also means managing drug-free workplace requirements. Metro MedCALL offers convenient onsite testing performed by staff trained to federal drug screening standards.

• Onsite substance abuse testing

• Rapid drug screen technology for quick results

• Breath alcohol testing

• Specimen transport to certified laboratories

• Biohazard waste disposal from onsite care

Reducing Costs, Improving Outcomes

As an employer ourselves, Metro West Ambulance understands the financial burden of traditional occupational health models. Metro MedCALL is designed to help businesses reduce avoidable costs while prioritizing employee health.

Program Benefits:

• Avoid unnecessary ER or clinic visits

• Reduce workers’ compensation claims—by over 60% in many cases

• Minimize employee downtime for minor health issues

• Keep supervisors focused on operations, not transportation

• Eliminate the risks of “do-it-yourself” injury transport

Metro MedCALL is the smart, responsive, and cost-effective solution for companies who care about their people and their bottom line. For more information, visit the Metro MedCALL website.